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Vodafone’s Multi Application Tracking System (MATS) is an ideal solution for you as a utilities company. With the increase in regulatory fines for failure to meet tough service levels to customers, MATS enables you to provide notifications to customers bySMS and/or email as to the current status of their individual case.This dramatically improves customer experience while reducing operational costs.
Scenario
A utility company is looking for a more effective way to update its customers on the progress of any faults reported, and minimise inbound and outbound calls to and from its call centre.
Vodafone’s solution
MATS would enable the utility company’s customers to track the status of the fault reporting, receiving updates via text, web or email at key stages such as “engineer called”, “engineer on site”, “fault resolved”.
How would this benefit the utility company?
- Customer service would be improved
- The company could monitor and measure the effectiveness of customer service teams in resolving problems
For enquiries about Machine to Machine solutions please call our specialist Machine to Machine team on 08700 717 727.
Our MATS solution is implemented using SMS. For further information on this, please see Related Links.
Our mobile networks extend across the UK – so you’ll get coverage pretty much anywhere you want to work.
