Scenario

A local council looking to identify a more efficient way of handle calls from the general public reporting problems like vandalism, anti-social behaviour and benefit fraud.

Vodafone’s solution

Community Text would provide councils with a short code that constituents could text to report a matter that required attention. Inbound texts would be converted to emails and dynamically allocated to the correct individual’s inbox, dependent on a keyword used within the text body.

How would this benefit the council?

• Enquiries could be more accurately allocated to the right department
• Time could be reduced between the report of a problem and the action taken to resolve it
• Relations could be improved between the council and its constituents

For enquiries about Machine to Machine solutions please call our specialist Machine to Machine team on 08700 717 727.

• Find out more about SMS