We know just how annoying unwanted marketing messages or “spam” can be and it is for that reason that we do not provide third parties with your contact details so that they can send marketing messages to you. To prevent cold calling to your mobile phone, you should register your number with the Telephone Preference Service.

• Register with the Telephone Preference Service

Unwanted messages to your phone or email can be a real nuisance and on occasion can be very distressing, we therefore take strong and robust measures to try and ensure that these types of messages are kept out of our network.

To do this, we use technologies that monitor traffic flow and filter messages to try and identify offensive content before it reaches your email inbox or mobile phone. We are continuously working on improving our anti-spam protection, but it may be that, from time to time, a message that you do want will be blocked. We apologise if this happens, but hope that you will agree that this is better than being flooded with unwanted and offensive material.

Despite these initiatives, it may be that sometimes an unwanted sms or text message will get through to your mobile phone. When it does, please forward the offending message to 87726 – an easy way to remember this number is VSPAM (V is on the number 8 on your key pad, S is on the number 7 on your keypad etc). Our team who work on our anti-spam initiatives will try and identify the senders of those unwanted messages take the necessary action to try and prevent that person or company sending such messages to our customers again. This may involve reporting the sender, or referring complaints, to the relevant regulatory authority such as Office of the Information Commissioner (the body responsible for overseeing compliance with UK data protection legislation), PhonepayPlus (the body that regulates premium rate services) or Ofcom (the regulatory body for the telecommunications industry).

• Office of the Information Commissioner
• PhonepayPlus
• OFCOM