Each time you use your mobile phone to make a telephone call, to send a text or sms message, or use any of the services that are available to you via your mobile phone, our network will record certain information such as

• The date and time of that you made the call or sent the text message,
• The number that you called or sent the text to, and
• Your approximate location. This information does not pinpoint where you were exactly, but provides an indication of the nearest mobile phone mast or cell site. This obviously changes as you move around with your mobile phone.
• The type of activity that was carried e.g. voice call, text or mms message, WAP session etc.

This information is stored and used by us for the following purposes:-

• To connect the call that you are making or to deliver the message that you wish to send.
• To bill you for use of our product, service or network or – where you are a pay as you talk customer - to deduct the appropriate credit from your mobile phone.
• To respond to any queries or concerns that you may have about your use of our network or services – for example when you call our customer care agents with a question about charges to your prepay credit or on your monthly bill.
• To maintain the integrity of, and to manage traffic flow over, our network. For example we identify peak periods of use so that we can try and ensure that the network can handle the volume of traffic at those times.
• To understand how our different customers use our network, products and services – this in turn enables us to develop more interesting and relevant products and services for our customers as well as better price tariffs.

• Instances in which we might contact you about products and services

We understand that your communications are private and confidential – for that reason we do not record the content of the calls you make over our network. From time to time when you call our customer service numbers, your calls may be recorded for quality assurance and training purposes, but these recordings are retained just long enough so that any training issues can be taken up with the customer service agent in question.

Text messages are deleted from our systems once they have been delivered to the intended receiving phone number. If a text message cannot be delivered immediately, the network will keep trying for a short period. After that time the text message will be purged from the network and will no longer be available.

• Find out about disclosing your information for non-marketing purposes