Vodafone Limited does not include our customers’ personal contact details in any directory or directory enquiry [118] service whether run by us or a third party.

If you call your customer care and ask for a BT Mobile Directory Listing, they will take a note of your information and your choices. You have a couple of choices – you can choose to have your information in all forms of directory such as all 118 services, phone books, web and CD ROM, or you can simply have your information made available through all 118 services.

It is obviously very useful to be in such services for example if a friend or family member has lost your mobile phone number, but it also means that anyone who knows or has obtained your name and address would also be able to obtain your mobile phone number.

If you ask for a listing, your information will be passed through to BT who act as a collection point for all directory information from all network and fixed line providers. Third party companies who provide directory or directory assistance services then obtain that information from BT in order to provide their own services or products. This is because we are obliged to share this information with other directory service and directory enquiry service providers to ensure that you have a choice of such service – otherwise you would have to contact Vodafone directory enquiries for Vodafone numbers, BT directory enquiries for BT numbers etc. This means that if you did not know which operator your friend or family member was using, you would have to call round all directory services or directory enquiry services until you found the right one!

You should also be aware that BT also gives phone numbers to telemarketers who provide them with lists of name and addresses. If you wish to be in a directory or directory assistance service, you should therefore ensure that you have also registered your mobile phone number with the Telephone Preference Service (TPS) to try and prevent cold calls to your mobile phone.

• Register for the Telephone Preference Service

Instead of contacting customer care, you can write to the Vodafone Data Protection Manager, setting out your choices, to:

Vodafone Limited
Baird House
Second Floor
The Connection
Newbury
Berkshire
RG14 2FN

Please include a photocopy of driving licence or passport, to confirm your identity, and a copy of a utility bill or something similar to confirm your address. This is stop people signing you up maliciously for inclusion in these products and services.