Your price plan guide is the best place to find out all the details of call charges, including using your phone abroad. All listed prices include VAT. If you’ve got questions or don’t have the guide, call 191 or 2345 from your mobile or 08700 77 66 55 from any other phone. (You’ll be charged at your telephone provider’s published rate). Calls to automated help lines including 191 and 2345 are free when you call on your mobile within the UK. If you speak to an adviser, it will cost 25p.

You’ll pay daytime rates 7:30am – 7:30pm and evening rates run from 7:30pm – 7:30am Monday to Friday. And you get weekend rates all day Saturday and Sunday—no matter what time it is. We count a day as midnight to midnight.

All the charges detailed in this piece are per minute and cover calls to landlines with a geographic STD code, Voicemail, calls to other Vodafone mobiles and UK mobile networks within the United Kingdom (excluding Isle of Man and the Channel Islands) unless we’ve said otherwise.

We charge each call by the second, except for some roaming calls, and round

up to the next whole pence. There’s a minimum call charge of 15p.

You don’t have to pay for receiving calls except when you roam on a foreign network. Then you’ll pay for the international leg of calls that you receive while abroad.

Calls from a fixed line or other mobile network to your phone are set by the other network operator.

A standard text message is 160 characters long, but some handsets let you send longer ones. In that case, the message will be divided up into the number of texts required to convey the message. Each one of these will be charged at the standard rate. Receiving text messages from another mobile whilst in the UK is free.

Premium rate, international, text messages sent and received while abroad, reverse charged and long text messages are not included in the standard rates so additional charges may apply. Sending text messages to a non-UK based phone costs 24p per message.

The cost for sending a text message is deducted from your text pack shortly after it’s sent. Delivery cannot always be guaranteed.

Using Vodafone MMS you can send long text messages, picture messages and video messages. A long text message, picture message and video message is limited to a maximum size of 300kb. If a message contains multiple media items you will be charged for the most expensive item in the message, for example, send a message containing a picture and video clip you are charged the video message price.

Messages sent whilst abroad, premium rate and reverse charged messages are not included in the standard rate so additional charges may apply.

Please note that not all handsets can send and receive MMS.

Using Vodafone Messenger you can send and receive instant messages up to 160 characters long to and from Vodafone UK mobiles and selected internet messenger providers. Use of Vodafone Messenger will be charged at the standard GPRS rate for your price plan. By completing your personal profile you can search for other users and they can also search for you. Any mobile which supports WAP over GPRS can send and receive messages. Delivery cannot always be guaranteed.

Charges for video calls start when the called party accepts the call, even if the call subsequently fails, therefore a failed call may be subject to a minimum charge.

Video calls on the Vodafone network are subject to Vodafone’s 3G network coverage. Further information on 3G network coverage can be found at www.vodafone.co.uk/ukcoverage or at any Vodafone retail store. For information on international availability of 3G visit www.vodafone.co.uk/goingabroad.

To access Vodafone live! or the mobile internet from your phone the following APN will need to be used: pp.vodafone.co.uk. All our Pay as you go SIM cards, with the exception of those supplied with a Mobile Connect card, will already have this set up. Most phones are set up to access data by GPRS or 3G and have the APN details above already configured. We charge GPRS or 3G browsing sessions by kilobyte ("KB")at our published rates in 1KB steps with a 1p minimum charge for access in the UK and round up to the next pence at the end of each browsing session. If you purchased your Pay as you go SIM card with a Mobile Connect card, a different APN and published rates will apply.

We reserve the right to charge all usage other than accessing Vodafone live! and the mobile internet at the at the full published rates for Pay as you go GPRS and 3G data access, along with a5p minimum charge for each data session where use of other services has occurred. Other services would typically include, but are not limited to, non-browsing services, such as calls over the internet, Peer to Peer communication services, or File Sharing services, unless otherwise stated. When using these non-`services,charging will be in 1KB steps, the data consumed will not count towards any daily or monthly inclusive or promotional allowances and will round up to the next pence at the end of each browsing session.

Older handsets may be configured to make a phone call to Vodafone’s WAP Gateway using the number 07836900808 to access Vodafone live! and the mobile internet. Vodafone’s published prices for WAP are for calls to this number and are charged per minute at the published rates. A 15p minimum call charge applies. To make changes to your account and phone to access Vodafone live! and the internet by GPRS or 3G, please call 191 from your Vodafone mobile phone for free unless you opt to speak to an adviser, when you will be charged 25p per call.

Roaming charges apply to browsingVodafone live! and the mobile internet from abroad; additional information and published rates can be found at www.vodafone.co.uk/goingabroad. When roaming, GPRS and 3G are charged in 10KB steps and round up to the next pence at the end of each browsing session with a 1p minimum charge.

If Vodafone Content Control prevents access to any Vodafone live! or mobile internet page, or internet content, then you will incur a mobile browsing charge at your normal price plan rate for any data used in the attempt.

All Vodafone live! services offered free or under unlimited subscription are subject to our fair use policy. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If after we have asked you to moderate your usage, you fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate or to suspend or terminate your service in accordance with the Pay as you go terms and conditions.

If you use services on the Vodafone menu, you’ll be charged at the published rates.

You can set all standard calls (Vodafone mobiles, other UK mobiles or landlines with a geographic STD code) made within the United Kingdom (excluding Isle of Man and the Channel Islands) against your voice pack minutes. We charge each call by the second and round it up to the next pence. If your call is part of your voice pack, there are no minimum call charges.

Only standard texts can be set against your text pack.

Voice and text packs are available on the Anynet and Anytime price plans on which you can have one voice pack and one text pack running at the same time.

Each pack runs for 30 days or until you have used your minutes or messages, whichever is first. Any unused minutes and messages at the end of the 30 day period will be lost. If you buy more than one of each pack at the same time they’ll run one after the other such that the second pack starts as soon as the first pack is finished. You can have up to two packs of each type (voice or text) on a single account at a time.

You can change from Anytime or Anynet to Simply once in any 7-day period for free but you may not change to any other PAYG price plan. If you change more than once, you’ll be charged £2.50 each time.

Vodafone Passport is available to customers on: Perfect Fit price plans (available since May 1st 2005), Smartstep, Smartplus, Anytime, Anynet, 3G price plans, Small Business, Businesstime, Businesstime Plus, Sharetime, Company Caller, Commercial Caller, Commercial Caller Plus and Business Caller Perfect Fit for Business price plans.

In order to benefit you must register for Vodafone Passport (customers on a Small Business price plan are automatically registered). Once registered, you will be charged for eligible calls at the same rate as your home price plan while abroad, subject to these terms and conditions.

A 75p connection charge applies to all calls made and received in addition to your usual cost of a call, including calls using inclusive minutes.

Vodafone Passport is available when you use your phone in any of the following countries: Albania, Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. The list of countries may be subject to change from time to time

A minimum call charge of 1 minute applies to eligible calls made by you. After 1 minute, calls are charged in 30-second increments.

For each call you receive that lasts more than 60 minutes, a 20p per minute charge applies from the 60th minute onwards. This is charged in per second increments.

Vodafone Passport applies to voice calls made back to the United Kingdom or within the visited country and excludes calls to other countries, premium rate numbers and all data transfers (including text messages).

Daytime, evening and weekend rates are charged according to the time in the country you are visiting. If you are a customer in a country where there is more than one time zone, you will be charged according to the time in the capital city.

Occasionally, Vodafone UK may not receive records for calls made from abroad for processing until several weeks after the call is made. Eligibility for inclusive minutes is determined when the call record is processed, not when the call is made.

Vodafone Stop The Clock, Vodafone Family and Vodafone Free Weekends does not apply to calls made while abroad.

All charges include VAT, where applicable, unless otherwise stated.

Vodafone cannot guarantee access to, or coverage within, any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country. If so, you will be charged accordingly.

International and roaming services are subject to status. Roaming charges may vary according to the foreign network and exchange rates may include minimum charges.

If you send a text message while abroad, you are charged a flat rate charge. If you send a picture message while abroad, you are charged 36p plus the GPRS roaming bearer charge.

If you use GPRS while abroad, the usage is not eligible for Extras Packs and GPRS bundles.

These terms and conditions apply to any voice calls made or received outside of the United Kingdom (U.K.) and any texts sent from outside the U.K. (otherwise known as ‘roaming’).

Eligible calls are any calls made or received outside of the UK (excluding premium rate and satellite calls, and calls made using Vodafone Passport).

Eligible calls made and received by you are charged in 30 second increments with a minimum call charge equivalent to one minute (with the exception of Zone 3 – N America). Eligible calls made or received in Zone 3 (North America) are charged in 60 second increments, with a minimum call charge equivalent to one minute.

The list of countries in each Zone and the status of a network as a Vodafone Preferred Network may be subject to change from time to time.

Eligible calls to Toll Free numbers within the visited country will be charged at the applicable Zone flat rate price for making a call in that country.

Text messages sent by you are charged at the flat rate price per text message (see http://www.vodafone.co.uk/goingabroadfor details). If a foreign network operator charges Vodafone an administration fee for you to receive a text message on their network, Vodafone will pass this charge onto you. For further details, please contact your service provider.

Charges for premium rate and satellite calls will vary according to the cost charged by the foreign network operator and exchange rate fluctuations and include minimum charges. A network-handling fee will be applied to these calls.

Any inclusive minutes given to you as part of your price plan cannot be used for Vodafone World calls. Prepay text packs cannot be used for text messages sent from outside the UK.

All charges include VAT, where applicable unless otherwise stated.

Vodafone cannot guarantee access to or coverage within any foreign country. If you are unable to receive access to a Vodafone Preferred Network, you may obtain access to another foreign network operator in that country. If so, you will be charged accordingly.

If you access data through the WAP APN when roaming you will be charged in 10KB steps. When sending and receiving an MMS or long text, data transfer charges apply and depend up on the size of message. Data charges and additional information can be found at http://www.vodafone.co.uk/goingabroad

For information, and charges for video calling abroad refer to http://www.vodafone.co.uk/goingabroad