This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.

The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

If the amounts to be paid or the payment date changes, Vodafone Limited will notify you 8 working days in advance of your account being debited or as otherwise agreed.

If an error is made by Vodafone Limited or your bank or Building Society you are guaranteed a full and immediate refund from your branch of the amount paid.

You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please send a copy of your letter to us at the following address:

Vodafone Limited

PO box 549,

Banbury, OX17 3ZJ.