1. Introduction

1.1 These “Price Plan and Promotional Terms and Conditions” govern the price plans and promotional offers supplied by Vodafone and purchased by Customer in accordance with the Customer’s Customer Agreement.

1.2 In the event there is a conflict between these “Price Plan and Promotional Terms and Conditions” and the terms and conditions of the Customer’s Customer Agreement then these “Price Plan and Promotional Terms and Conditions” shall prevail.

1.3 These “Price Plan and Promotional Terms and Conditions” are subject to change from time to time.

2. Email Product Price Plans

2.1 In the event that Vodafone supplies and Customer elects to receive a price plan for an E-Mail Product then this clause 2.1 shall apply.

2.1.1 In the event that a data price plan for an E-mail Product includes bundled megabytes for roaming usage then such inclusive megabytes shall only apply to End Users who have a UK SIM Card (one with a dialing code prefix of 44) which registers on the UK Network at least once a calendar month. In the event that an End User does not register on the Vodafone Network as least once a calendar month then Vodafone shall be entitled to remove the End User’s SIM Card from that price plan and charge Customer Vodafone’s Standard List Price. In the event that Customer wishes to have permanent data roaming functionality when connected to an data price plan Customer shall be charged for a UK based price plan and charged the Standard List Price for megabyte usage whilst outside of the UK.

2.1.2 In the event that a data price plan for an E-mail Product has a monthly allowance of inclusive megabytes and usage on such data price plan exceeds the inclusive megabyte limit then a data usage Charge shall apply for each additional megabyte (or part thereof) used at Vodafone’s Standard List Price (unless there is a fair usage policy in place for such data price plan as set out within these “Price Plan and Promotional Terms and Conditions” whereby such fair usage terms shall apply).

2.1.3 A data price plan Access Fee may be inclusive of usage only in relation to specific Software applications via the applicable Software that sits on the Customers computer server. Such Software applications shall be available from Vodafone upon request by Customer. Any other data usage by a device on a data Price Plan Product shall be charged at Vodafone’s Standard List Price.

2.1.4 In the event that a specific Connection supports both voice and data usage and where Customer requests then Vodafone shall, where technically possible, disable support for voice usage.

2.1.5 All Charges that relate to data price plans are set out within the Standard List Price;

2.1.6 In the event that a data price plan is for UK usage only any usage outside of the UK shall not be included within the bundle and shall be charged on a per megabyte (or part thereof) basis at Vodafone’s Standard List Price for such data price plan;

2.1.7 Any unused megabytes within a data price plan bundle shall not be carried forward to the following month;

2.1.8 Customer may change a data price plan every three months from the initial connection to such data price plan.

2.2 In the event that Vodafone supplies and Customer elects to receive a Windows Mobile price plan:

2.2.1 Customer shall ensure that UK usage does not exceed 100 megabytes per calendar month per connection. In the event that Customer’s usage on a single connection exceeds 100 megabytes in a calendar month then Vodafone shall inform Customer to moderate the Customer’s usage so that it comes under 100 megabytes. If such usage is not moderated then Vodafone shall be entitled to (at any time);

2.2.1.1 move such connection to another data price plan; or

2.2.1.1 charge Customer for all usage in excess of 100 megabytes per calendar month at the rate of £1.00 per megabyte (or part thereof).

3. Mobile connect card price plans

3.1 In the event that Vodafone supplies and Customer elects to receive a mobile connect card price plan:

3.1.1 all such price plans are monthly data bundled price plans and all charges are set out within the Standard List Price;

3.1.2 and such price plan is for UK usage only any usage outside of the UK is not included within the bundle and shall be charged at Vodafone’s Standard List Price;

3.1.3 any unused data within the bundle shall not be carried forward to the following month;

3.1.4 the Customer may change a mobile connect card price plan 6 months from the Effective Date of the Minimum Term upon 30 days notice and then when the Customer requires with 30 days notice. The Customer may change to a mobile connect card price plan with a higher Access Fee at anytime; and

3.1.5 any usage outside of the bundle shall be charged at Vodafone’s Standard List Price.

3.2 Any 3G usage over 1.8 Megabits per second shall be charged at Standard List Prices.

3.3 In the event that Customer selects the Data Unlimited or Data Travel price plan option then Customer shall ensure that UK usage does not exceed 1 gigabyte per calendar month per connection. In the event that Customer’s usage on a single connection exceeds 1 gigabyte in a calendar month then Vodafone shall inform Customer to moderate the Customer’s usage so that it comes under 1 gigabyte. If such usage is not moderated then Vodafone shall be entitled to (at any time);

3.3.1 move such connection to another data price plan; or

3.3.2 charge Customer for all usage in excess of 1 gigabyte per calendar month at the rate of £0.50 per megabyte (or part thereof).

3.4 In the event that Vodafone supplies and Customer selects the ‘Data Travel’ price plan then the inclusive megabytes in such price plan shall be in addition to the inclusive megabytes set out in the ‘Data Unlimited’ price plan.

4. Businesstime or Anytime price plans

4.1 In the event Vodafone supplies and Customer elects to receive a Businesstime or Anytime price plan:

4.1.1 the number of free of charge inclusive minutes available to the Customer is set out within the name of the price plan. All calls made outside of the inclusive minutes shall be charged in accordance with the Vodafone’s Standard List Price (unless discounted within Customers Agreement);

4.1.2 free of charge inclusive minutes shall include the following call types as set out within the price plan selected by the Customer (all other call types shall be excluded):

4.1.2.1 Calls to UK geographically based numbers only;

4.1.2.2 Calls to Vodafone Mobile Telephones;

4.1.2.3 Calls to the Vodafone voicemail system in the UK; and

4.1.2.4 Calls to mobile telephones with a SIM Card not issued by Vodafone (but with a +44 SIM).

4.1.3 any unused free of charge inclusive minutes shall be carried over to the next month but shall not be applied to subsequent months. Free of charge inclusive minutes shall be applied against calls made as follows; first, inclusive minutes carried over from the previous month and; second, inclusive minutes awarded for that month;

4.1.4 and changes to a new price plan then any unused free of charge inclusive minutes on the original price plan shall not be carried over to the new price plan.

4.2 In the event that Customer selects the Businesstime price plan Customer may change to a higher price plan that has a higher Access Fee at any time from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice of the change.

4.3 In the event that Customer selects the Businesstime price plan Customer may change to a price plan that has a smaller Access Fee 3 months from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

4.4 In the event that Customer selects the Anytime price plan Customer may change to a price plan that has a higher Access Fee at any time from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice of the change.

4.5 In the event that Customer selects the Anytime price plan Customer may change to a price plan that has a lower Access Fee within 9 months from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

4.6 The minimum call charge for circuit switch voice calls on the Anytime price plan is 4.2 pence.

4.7 The Businesstime price plan shall have a minimum call charge of 3 pence for circuit switch voice calls and 4 pence for packet switch data calls made within the UK.

5. Sharetime, Sharetime Plus & Small Business price plans

5.1 In the event that the Vodafone supplies and Customer elects to receive a Sharetime, Sharetime Plus or Small Business price plan:

5.1.1 the parent Access Fee shall be charged at a higher rate than the child Access Fee whereby each child connection may utilise the inclusive minutes available to the parent connection;

5.1.2 the first 60 minutes of each on-VPN call shall be free of charge subject to clause 5.1.6 below. After the first 60 minutes, of each on-VPN call, the charge will be in accordance with the Vodafone to Vodafone rate for the price plan selected;

5.1.3 the number of free of charge inclusive minutes for all Sharetime, Sharetime Plus or Small Business price plans available to the Customer is set out within the name of the price plan. The free of charge inclusive minutes shall apply after the first 60 free of charge minutes of the call;

5.1.4 free of charge inclusive minutes shall include the following call types as set out within the price plan selected by Customer (all other call types shall be excluded):

5.1.4.1 Calls to UK geographically based numbers only; and

5.1.4.2 Calls to Vodafone Mobile Telephones; and

5.1.4.3 Calls to the Vodafone voicemail system in the UK; and

5.1.4.4 Calls to mobile telephones with a SIM Card not issued by Vodafone (but with a +44 SIM).

5.1.5 any unused free of charge inclusive minutes shall be carried over to the next month but shall not be applied to subsequent months. Inclusive minutes shall be applied against calls made as follows; first, inclusive minutes carried over from the previous month and; second, inclusive minutes awarded for that month;

5.1.6 for the Sharetime 500 price plan the maximum number of connections that may be activated at any one time shall be 10. For any one of the Sharetime 750 and 1250 price plans the maximum number of connections that may be activated at any one time shall be 20. For any one of the Sharetime 2500, 5000 and 8000 price plans the maximum number of connections that may be activated at any one time shall be 100. For 14000 price plans the maximum number of connections that may be activated at any one time shall be 150. For Sharetime 24000 price plan the maximum number of connections that may be activated shall be 200.

5.1.7 For any one of the Sharetime Plus 2500, 4000, 6000 and 8000 the maximum number of connections that may be activated at any one time shall be 100. For any one of the Sharetime Plus 12000 and 16000 price plans the maximum number of connections that may be activated at any one time shall be 150. For any one of the Sharetime Plus 24000 and 48000 price plans the maximum number of connections that may be activated at any one time shall be 200.

5.1.8 For any one of the Small Business 100 and Small Business 200 the maximum number of connections that may be activated at any one time shall be 2. For any one of the Small Business 300 and Small Business 500 price plans the maximum number of connections that may be activated at any one time shall be 5. For any one of the Small Business 800 and Small Business 1000 price plans the maximum number of connections that may be activated at any one time shall be 10. For any one of the Small Business 1200 and Small Business 1500 the maximum number of connections that may be activated at any one time shall be 15. For any one of the Small Business 2000 and Small Business 3000 price plans the maximum number of connections that may be activated at any one time shall be 20.

5.2 In the event that Customer selects the Sharetime price plan Customer may change to a price plan that has a higher Access Fee at any time from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice of the change.

5.3 In the event that Customer selects the Sharetime price plan Customer may change to a price plan that has a lower Access Fee 3 months from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

5.4 In the event that Customer selects the Sharetime Plus or Small Business price plan Customer may change to a price plan that has a lower Access Fee 6 months from the Effective Date of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

5.5 In the event that the Customer changes price plan any unused free of charge inclusive minutes on the original price plan shall not be carried over to the new price plan.

5.6 The Sharetime price plans shall have a minimum call charge of 3 pence for circuit switch voice calls and 4 pence for packet switch data calls made within the UK.

6. Business caller, Business Caller Plus price plans

6.1 In the event that Vodafone supplies and Customer elects to receive a Business Caller or Business Caller Plus price plan:

6.2 Customer may change to a lower price plan no earlier than 3 months from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

6.3 Customer may change to a lower price plan no earlier than 6 months from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

6.4 Customer may change to a higher price plan at any time from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice.

6.5 The Business caller, Business Caller Plus plans shall have a minimum call charge of 3 pence for circuit switch voice calls and a minimum charge of 4 pence for packet switch data calls made within the UK.

7. Commercial Caller & Commercial Caller Plus

7.1 In the event that Vodafone supplies and Customer elects to receive a Commercial Caller or Commercial Caller Plus price plan:

7.2 Customer may change to a lower price plan no earlier than 6 months from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice.

7.3 Customer may change to a higher price plan at any time from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice.

7.4 The Commercial Caller or Commercial Caller Plus price plans shall have a minimum call charge of 3 pence for circuit switch voice calls and a minimum charge of 4 pence for packet switch data calls made within the UK.

7.5 Each on-VPN call shall be charged at a rate of 4.5 pence.

8. Company Caller & Company Caller Plus price plans

8.1 In the event that Vodafone supplies and Customer receives the Company Caller or Company Caller Plus price plan:

8.1.1 the first 60 minutes of each on-VPN call shall be free of charge; and

8.1.2 other call types and calls made after the first 60 minutes shall be charged in accordance with the price plan as selected by the Customer; and

8.1.3 Customer may change to a lower price plan no earlier than 6 months from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice and then whenever required subject to 30 days notice; and

8.1.4 Customer may change to a higher price plan at any time from the Effective Date of the start of the Minimum Term by providing Vodafone with 30 days notice; and

8.1.5 a minimum call charge of 3 pence for circuit switch voice calls and 4 pence for packet switch data calls made within the UK shall apply.

9. Extra Pack (text messages, text bundles or mobile internet)

9.1 In the event that Vodafone supplies and Customer elects to receive a text, megabyte extra pack or mobile internet then the following terms and conditions as set out within this clause 9 shall apply:

9.1.1 a text or megabyte extra pack may be added to the Customer’s existing price plan;

9.1.2 the available text bundles or megabyte bundles with applicable Charges are set out within the Standard List Price;

9.1.3 a text or megabyte extra pack are added to a Sharetime, Sharetime Plus or Small Business price plan the applicable bundle shall be cascaded for use by the child users;

9.1.4 any unused bundled usage shall not be carried over to the following month;

9.1.5 only one extra pack can be selected at any one time for each connection; and

9.1.6 the bundled quantity excludes roaming usage, which shall be charged at Vodafone’s Standard List Price;

Miscellaneous

For Business, Anytime, Sharetime, Sharetime Plus, Small Business, Business Caller, Business Plus, Commercial Caller, Commercial Caller Plus, Company Caller and Company Caller Plus and Extra Packs, effective 1 July 2009:
An 'unrestricted' data or voice price plan or data bundle specifically allows you to use mobile internet for (1) calls over the internet (voice over IP); and/or (2) peer to peer communication services. If Customer uses mobile internet for (1) and/or (2) above and Customer is not on an unrestricted data bundle we may do 1 or more of the following:
1)block access to the services; and/or
2)restrict network performance; and/or
3)charge you for use at the full published rates as set out at www.vodafone.co.uk

10. Vodafone Passport

10.1 In the event that Vodafone supplies and Customer elects to receive the Vodafone Passport price plan then the terms and conditions as set out within this clause 10 shall apply:

10.2 Vodafone Passport shall only be available for Small Business; Businesstime, Anytime, Sharetime, Sharetime Plus Company Caller, Company Caller Plus, Commercial Caller, Commercial Caller Plus, Business Caller and Business Caller Plus price plans subject to this clause 10 and shall not be available on any other price plan.

10.3 In the event that Customer requires Vodafone Passport, Customer shall register for Vodafone Passport by calling their normal customer management number, account manager or calling 5555. If Customer does not register then Vodafone shall not provide Customer with Vodafone Passport.

10.4 Providing that the Vodafone Mobile Telephone originating a call is on a network as set out within clause 10.7, the Vodafone Passport Charges shall be applied to:

10.4.1 circuit switched calls made to geographically based area codes within the UK (+44 international dialling prefix); or

10.4.2 mobile telephones with SIM Cards with an international dialling prefix for the country in which the Vodafone Mobile Telephone is roaming; or

10.4.3 mobile telephones with a +44 international dialling prefix.

10.4.4 Vodafone Passport Charges shall also be applied to received circuit switched calls where the Vodafone Mobile Telephone is roaming onto a network as set out in clause 10.7.

10.5 All calls that are not as set out within clause 10.4 shall not be eligible for Vodafone Passport pricing and Customer’s roaming Charges shall apply as set out within Customer’s existing Customer Agreement.

10.6 For calls where Vodafone Passport Charges apply, the Charges shall be as set out within this clause 9.6.

10.6.1 A one-off Charge of 63.8 pence shall apply for each call made or received in the European Union and 75 pence for each call made or received whilst in a country not in the European Union.

10.6.2 A Charge equivalent to the Standard List Price for the same call made within the UK. For the avoidance of doubt any discounts from the Standard List Price that Customer would be due for such call within the UK shall not apply where Vodafone Passport Charges apply.

10.6.3 Eligible circuit switched calls, as set out within clauses 10.4.1, 10.4.2 and 10.4.3, shall be subject to a minimum duration of 60 seconds and on completion of the first 60 seconds call duration shall be measured in 30-second increments, with part 30-second increments rounded up to the next whole 30-second increment.

10.6.4 Received circuit switched calls, as set out in clause 10.4, with a duration of more than 60 minutes shall be subject to an additional charge of 17.01 pence for calls received within the European Union and 20 pence for calls received whilst in a country not within the European Union per minute rounded up to the next whole minute for all minutes in excess of 60.

10.6.5 Eligible calls as set out within clause 10.4 shall count towards the price plan bundles available to Customer.

Where Customer is entitled to discounted or free On-VPN calls within their price plan then, where Vodafone Passport Charges apply, such discounted or free On-VPN calls shall be included in the relevant price plan bundle of minutes and when such bundle of minutes is exhausted then calls shall be charged at the Standard List Price for the relevant price plan.

10.7 Vodafone Passport shall only be available in the countries and specific networks set out in this clause 10.7.